Job Description

Casino Banking Position

Essential Duties and Responsibilities:

• Provides prompt, friendly, and courteous service to all internal and external customers, while following company and gaming regulations.
• Maintain and safeguard the confidentiality of guest/player information; Discuss confidential customer information only with appropriate department and division heads.
• Maintains working knowledge of casinos, including but not limited to hours of operation of casinos, restaurants, and other amenities and responds to guest questions regarding the same.
• Assists the management team with the operation of the Recyclers and ensures the funds are deposited and withdrawn as necessary.
• Assists management team with conducting emergency Slot drops.
• Distribute, redeems and verifies promotional items in accordance with specific promotion guidelines with enthusiasm.
• Responsible for learning and performing a wide variety of monetary transactions for the guest, such as sales, register ringing/operation, check cashing, chip redemption, lottery and voucher redemption as well as understanding the casino and compliance systems.
• Reconciles money, paperwork and other assets before, during or at the end of the work shift.
• Assists in the safeguarding of company assets by ensuring all distinguishing job duties are performed according to established company policies and procedures.
• May assist with building cassettes and balancing the bill validators for the ticket redemption and lottery machines. May at times respond to a guest dispute at a lottery machine.
• Ability to balance funds and paperwork to reconcile banks.
• Verify valid/acceptable photo ID in accordance with Rivers Casino/PGCB standards with every transaction.
• Communicates pertinent information to supervisors such as guest service issues, payout discrepancies, variances and any other abnormality that may occur during their work day.
• Handles guest questions, complaints or problems in a prompt and courteous manner. When unclear, passes information to a Supervisor for assistance. Work as a team with other casino departments in a respectful manner.
• Facilitates fast, efficient and accurate transactions with guests and employees including, but not limited to redemption of ticket/vouchers and casino chips, processing monetary instruments, jackpot payouts, disputes and all other services offered now and in the future.
• Interacts with the Count Drop team when verifying and accepting the accountability for the Table and Slot Drop.
• Processes and maintains front money deposits & withdrawals, wire transfers, reel reward, cash/coin and found money.
• Does regular bank deposits and receives cash deliveries from the bank. Verifies and takes accountability for Soft Count, TRM and Non-Gaming and Lottery buys.
• Processes employee transactions such as mid-shift sells, re-impressments of banks and closeout variances.
• Processes Guest Dispute paperwork, scan checks and other documents to maintain the database.
• Redemption of ticket/voucher, traveler's check cashing, personal check cashing, generic reel reward transactions, promotional transactions and any other services that may be offered in the future.
• Clean and maintain office and public areas to ensure a safe environment.
• Ability to perform all transactions per policies and procedures.
• May perform the duties of a Cage Cashier. This position may not act as a Cage Cashier in the same shift they are Main Bankers.
• Performs other duties as requested or assigned.

Qualifications:

• High school diploma or general education degree (GED) and six months previous Cage Cashier, marketing, banking cashiering or similar related experience.
• Must be at least 18 years of age.
• Previous experience with working in a vault preferred.
• Prior experience working with automated currency counters, coin counting machines and motorized cassette carts preferred.
• Must possess outstanding interpersonal communication skills (verbal and written) to effectively interface with guests and team members.
• Must be able to work flexible shifts and days of the week including holidays.
• Must have the ability to remain professional and tolerate stress related to servicing public guests in a high pressure and fast-paced environment on the Casino Gaming floor.
• Ability to multi-task and remain calm during stressful and fast paced situations.
• Must be able to be constantly exposed to casino-related environmental factors, including, but not limited to second hand smoke and excessive noise.

Licenses & Certifications:

Required

PA Gaming License

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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