We are seeking a highly motivated Junior Network Engineer to provide crucial technical support and order management for our customer base utilizing SD-WAN solutions. This role focuses on monitoring, troubleshooting, and assisting senior engineers, offering an excellent opportunity to gain hands-on experience with cutting-edge networking technology. Responsibilities Act as Tier 1/2 support, triaging incoming tickets and performing initial diagnosis of system and network problems, escalating complex issues as needed. Assist in the hands-on configuration and deployment of network devices via CLI, ensuring hardware is optimized for performance and security compliance. Diagnose and resolve common hardware and software faults on Customer Premise Equipment (CPE) and network infrastructure. Contribute to technical documentation, troubleshooting guides, and knowledge base articles. Assist senior engineers with lower-complexity customer orders (MACDs) and configuration validation. Proactively monitor network performance, identify circuit issues, and participate in resolving critical outages under supervision. Maintain professional communication with customers and internal teams to ensure timely issue resolution within SLAs. Requirements Associate or Bachelors degree in Computer Science, engineering or a related field, or equivalent practical experience. Solid understanding of networking fundamentals (TCP/IP, OSI model), with exposure to advanced technologies like VoIP and SD-WAN. Basic problem-solving ability and strong analytical mindset. Excellent verbal and written communication skills for interacting with technical and non-technical stakeholders. 1+ years of experience in technical support (Helpdesk or NOC) or relevant network internships is a significant advantage. CCNA certification (or equivalent) is highly desirable. #J-18808-Ljbffr Prodapt
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