IT Helpdesk Technician Job at M&K Truck Centers, Wyoming, MI

  • M&K Truck Centers
  • Wyoming, MI

Job Description

IT Helpdesk Technician

M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales. We’re looking for a skilled and detail-driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel to remote locations will be required.

Job Responsibilities:

  • Log all requests in the IT Service desk ticketing system
  • Place orders for IT supplies as needed for end users
  • Resolve end users issues either by walking them through the steps or remoting into their desktop
  • Escalate tickets to the on call field technician for each site if needed
  • Responsible for creating new accounts in Active Directory, Exchange & other software as need and passing that information on to the appropriate individuals.
  • Continually monitor SLA’s and run reports as needed on open tickets
  • Identify and suggest possible improvements on procedures
  • Take on assignments and provide an updated status at regular conference calls
  • Lifting up to 50 lb's

Education and/or Experience:

  • 1-5 years of Help Desk, Desktop Support, or IT Support experience.
  • Strong knowledge of Windows operating systems, Microsoft 365, Microsoft Office, and common business applications.
  • Experience configuring, imaging, deploying, and troubleshooting PCs, laptops, and related hardware.
  • Understanding of networking fundamentals and the ability to troubleshoot connectivity issues.
  • Experience with Active Directory user account management; Exchange administration experience is a plus.
  • Associate degree in Information Technology or related field preferred; CompTIA A+ and Network+ certifications are a plus.

What We Offer:

  • Competitive salary, benefits package including ESOP Program.
  • Opportunities for professional development and growth.
  • A supportive and dynamic work environment.

For more information please feel free to contact our Recruiter Katie Denhof at (616)295-6995.

Job Tags

Work at office

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